Munich Marriott Hotel

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User Reviews for Munich Marriott Hotel, Munich

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Dec 20, 2009 by Elisa from Apo,AE
Overall Rating: 6

• The room was very nice.
• The front desk manager, parking, and internet.

“The only nice thing about this hotel was the room. The front desk manager was very rude and arrogant. We had to park on the street or pay 22 Euros a day to park in the hotel's garage and the internet was way overpriced.”

Sep 23, 2009 by Andrew from Kingston,Canada
Overall Rating: 9

• Easy access to airport bus.

“Good hotel outside of the city center but close to the Metro.”

Sep 8, 2009 by Jenn from Braunschweig,DE
Overall Rating: 10

• The service was quite perfect.

“The hotel was very good condition because of the new redecoration. The service was always very polite and tried to solve every problem. I would always stay there again!”

Jul 5, 2009 by Manea from Houston,TX
Overall Rating: 6

• Newly furnished rooms.
• Worn towels and AC was very poor (hot) although outside Temp was 77 oF.

“I was chocked that this is a Marriott hotel it could be more of 3-4 start rather than a 5 star hotel. The towels are changed every day with another worn towels and they are more grayish color than being white. Also the AC was not working properly and the staff changed our room with no difference. They claim the temperature is 66 oF while it couldn't reach 72 in the room and we are sweating in the room. The staff apologized and indicated that there is a limitation of AC performance and it is a chronic problem in the summer time. I'm not going to stay in the hotel again never.”

Jul 4, 2009 by William from Fairfax,VA
Overall Rating: 1

• Location was good.
• Very poor customer service. Bad communication among employees.

“Very poor customer service/resolution of problems. No communication among employees. Most of front desk trainees, I was asked for my credit card upon check in and they put a pre-authorization on 278 USD on my credit card without my knowledge,(room was prepaid) after questioning the manager about that, they promised me the charges were dropped. Almost a week later I'm still making international calls to that hotel, because they not didn't even drop the pre-authorization but charged me for the room (pre-paid). The manager is very rude, and not willing to admit they are making big mistakes. He offered me a drink as compensation, but a drink will not resolve the fact that I had to interrupt my travel plans because of unadvised and unexpected charges. The bedroom comforter stunk, like it was humid or had mold, I felt like a no star hotel due to the smell in the room. I felt intermediate to complain because I had worse problem to get resolved and they were not helping me. Unacceptable for a supposed to be 4 star hotel with a brand Marriott on it.”

May 21, 2009 by Marty from Wilson,NC
Overall Rating: 7

• Very upscale.
• Not convenient to attractions.

“Great hotel but it's far from the center of the city.”

Oct 10, 2008 by Pete
Overall Rating: 10

“The bed was very comfortable. Close to metro. Very clean and modern rooms.”

Sep 30, 2008 by Peggy from Philadelphia
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was perfect; rooms comfortable; easily accessible to major attractions.
• The hotel was a bit expensive for the room and the restaurant. I wished there had been more coffee available during the day.

“The hotel was great. The staff was extremely kind, pleasant, courteous and knowledgeable. With the help of the concierge we were easily able to get around on the U-bahn and he also arranged some tours for us, which were great. The pool was wonderful and the beds were very comfortable! I would definitely go there again. We were there during the Oktoberfest and were worried about what was the best times to go but concierge advised us about that & everything worked out perfectly.”

Sep 5, 2008 by Pam from Bartlesville, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Friendly staff, close to subway.
• A fair distance from tourist sites, but accessible by subway.

“This hotel not only treated us well, they went above and beyond with regard to a camera we left there. They found the camera, and then mailed it to us in the U.S.!”

Aug 16, 2008 by Ulli from Essingen Germany, DE
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Good location, renovated rooms, I like the Marriott Munich.
• Nothing.

“Good location near underground-Station Nordfriedhof, the rooms were new, very nice beds, we like the Marriott Munich very much!”

Jul 29, 2008 by Gillian from Aurora, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[6]

• The beds and comforters were very comfortable.
• It was a distance from the city centre.

“Lovely hotel but difficult to find (there needs to be a sign for people walking, for it is tucked away and you need to take a small side path to get there). The beds were the most comfortable of our trip. The staff was mostly nice, although we had to wait awhile to retrieve our bags from storage. The location isn't phenomenal. It's about 8 stops from the city centre on the underground which isn't really walk able. The public transit is great but it would have been nice to be a bit closer.”

Jul 19, 2008 by Jooyeop from Chapel Hill, NC
Overall Rating: 2
Cleanliness:[6] • Staff:[2] • Location:[4]

• Noise.

“I could not sleep at all because of the noise from next door. I reported twice this problem, but the staffs could not control it and they said to me that the manager of this hotel is now sleeping. I am really disappointed with this hotel.”

Jul 18, 2008 by Jan from Vancouver, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• We loved the steam room and loved the bedding!
• The restaurant seemed overpriced for what it offered.

“We loved this hotel. The room was spotless and the beds were awesome. The spa was just phenomenal. Finding the place was a little tricky but we also didn't have the best map in the world. The Subway was close and made downtown easy/ quick to access. If you are on any kind of a budget there is a grocery store and cafe nearby.”

Jul 16, 2008 by Phil from Dallesport, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This was a quality hotel from start to finish!
• Everything was great!

“This was the best hotel I have ever stayed in anywhere. The staff was efficient and helpful and the room was perfect. I am sorry I couldn't have stayed longer.”

Jul 3, 2008 by Liz from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Great facilities, the room was incredibly comfortable and large.
• No free WiFi, parking was expensive.

“My teenage kids loved the hotel, the space, the pool, the comfort, and would return in a heart beat.”

Jun 29, 2008 by Carlos from Ashburn, VA
Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[3]

• Nothing.
• They don't give to us a treatment such as tourist, they were hostile with us all the time except an afternoon lady.

“Is not good for tourists. Located far away from the Munich town, room interior are so small. Front desk people, were, hostile, rude, we felt discriminated all the time, except for a front desk lady in afternoon. They don't give us breakfast.”

Jun 2, 2008 by Karl from Inver Grove Heights, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• It was clean and the concierge was very helpful.
• The phones were not easy to use. Tried calling out of the country and were not able to.

“This was a very nice hotel but was quite expensive, that was really the only complaint besides the phone system their.”

May 1, 2008 by Ed from Santa Ana, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[3]

• Services, amenities, room rate.
• Location.

“Pretty good rooms, nice bar and restaurants, and close to the U-Bahn (subway).”

Apr 23, 2008 by Vanessa from Emeryville, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Nicest Marriott I've ever stayed in!
• Distance from airport charge for shuttle.

“Excellent stay. I can't wait to return!”

Apr 22, 2008 by John from Deptford, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Quite, comfortable, clean.
• Nothing.

“It was a little off the main road but other than that this was a very nice hotel.”

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Amenities at Munich Marriott Hotel, Munich

24 Hour Room Service AM/FM Alarm Clock Air Conditioned Babysitting/Child Services Barber Shop Barber/Beauty Shop Business Center Car Rental Desk Childrens activities City Center Coffee Maker in Room Concierge Desk Connecting Rooms Cordless Phone Cribs Available Currency Exchange Elevators Exercise Gym Express Checkout Fitness Center or Spa Florist Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding Ice Machine In Room Movies

Indoor Pool Iron Lounge Maid Service Meeting/Banquet Facilities Mini Bar News Stand Outdoor Parking Parking Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Sauna TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Vending Machines Wake-up Service Water Skiing

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