Marriott London Park Lane

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User Reviews for Marriott London Park Lane, London

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Feb 13, 2010 by Dan from Dulles,VA
Overall Rating: 9

• Location was great. Right by Oxford Street and near a Tube station.
• Needs to be updated for being a 5 star.

“Overall the hotel was a good deal for the price. It didn't seem to be quite at the 5 star level but we were happy with our rate, the room and the location. The restaurant was very expensive. The staff was very helpful and accommodating.”

Jan 6, 2010 by Morgan from Allston,MA
Overall Rating: 7

• It was very quiet inside the room.
• The decor was very dated in style/color and they wanted to charge for the Internet.

“Comfortable, but not a 5 star luxury. I would never expect to have to pay extra for Internet usage while staying at a 5 star luxury hotel.”

Oct 17, 2009 by Michael from Shirlington,DC
Overall Rating: 7

• Great personalities.
• Very corporate, charged for internet.

“Solid four star hotel with a great location, the hotel primarily caters to business travelers. It has a wonderfully central location.”

Sep 24, 2009 by David from Ridgefield,CT
Overall Rating: 8

• Friendly staff and
  great location.

“The lobby is small and ordinary, but the staff is efficient and friendly. The room was average size. No views. Good condition and clean. Excellent location for access to shopping and transport to other parts of town.”

Aug 25, 2009 by Katrien from New York,NY
Overall Rating: 7

• Excellent location, no sounds from outside to be heard while at very busy streets.
• Ticking noise from airco woke us up at night, room got hot without airco.

“When in a busy town like London, it is really great to be able to come to a quiet place after a day in the rush. If only they could do sth about the ticking noise that came out of the airco (5th floor room). It woke us up teh first night; We swtched it off but then it got realy hot in the rooms. (weather was exceptionally hot when we were there).”

Oct 6, 2008 by Natalie
Overall Rating: 10

• Wonderful tea/coffee/hot chocolate in selection in room.
• The public spaces were small, small lobby and there were too many pillows near the elevator seating to actually sit or wait for somebody.

“We enjoyed our stay. The hotel is clean, comfortable with great bedding and in a great location, across from the park and on the main shopping street. It is also next to an underground stop and within walking distance to many places, we enjoyed the 30 minute walk to the theater in the evenings.”

Sep 29, 2008 by Dave
Overall Rating: 10

• Staff was extremely friendly... went far out of there way to make sure I was happy.
• This was the rare time I could not think of anything I did not like.

“Incredibly friendly staff, went far out of their way to make sure I was happy. The room was spacious, far bigger than any room I have ever stayed in London.”

Sep 28, 2008 by Jurij
Overall Rating: 7

• Room entry card did not work on 2 occasions, maid came in during a nap.

“Generally a good experience with a few glitches as described above.”

Sep 4, 2008 by Stephen from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Service, room, gym, pool were all what I expect. Did not disappoint!
• Everything was great!

“You must stay at the Marriott Park Lane. I have been to London many times and this hotel and staff go beyond their duty to make your stay enjoyable. The best stay in London ever. The location is convenient for the tube (Marble Arch).”

Jul 16, 2008 by Michael from La Jolla, CA
Overall Rating: 4
Cleanliness:[7] • Staff:[8] • Location:[6]

• Very comfortable bed, great concierge, quiet room.
• Very expensive room service, crabby managers, location just ok.

“Customer relations not good. Also, the upgrade to executive was overpriced. Aside from that, the room was small and comfortable. Room service was scary expensive (22 pounds for breakfast - $44 - that pubs charge $8-10) and so not really an option. Concierge and bell hops were great. Best I've had in any hotel.”

Jun 11, 2008 by Michael
Overall Rating: 10

• Excellent location for touring or business. Extremely helpful and friendly staff. Beautiful and spacious facilities.
• No free computer terminal for online check-in for flights. Had to use the business center or concierge -- neither free.

“Excellent location for touring or business. Extremely helpful and friendly staff. Beautiful and spacious facilities.”

Jun 3, 2008 by Jessie from Newbury Park, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great beds, spacious rooms, super location, excellent service.
• WI-FI not included in room rate.

“This is the best hotel we have ever used in London. The location is superb and our room was clean, comfortable and huge by London standards.”

May 27, 2008 by Yardena from Vancouver, BC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Huge bedroom and bathroom, great sheets and pillows, mirrors everywhere, phone in bathroom, excellent service.
• The shower with a half curtain/half gate only and no bathtub.

“Fabulous hotel. Anyone would want to stay there. We were thrilled. The room is huge for Europe--even for North America. Great value and pure luxury.”

May 13, 2008 by Audrey from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, new, boutique feel, stellar customer service.
• Better public spaces.

“Great location close to tube, clean, new rooms and outstanding customer service!”

Apr 16, 2008 by David from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location, amenities.
• Cost of amenities i.e. internet access, bar fridge.

“Great hotel in Downtown London - perfect for the business traveler looking for a good location, and superior comfort!”

Apr 2, 2008 by Marco
Overall Rating: 10

• Great location, friedly staff, nice rooms

“Very nice hotel, clean rooms, extremly friendly staff. Very close to shopping areas. Ground transportation is only half a minute away from the hotel.”

Mar 30, 2008 by Tom from Arlington, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Extremely clean and friendly staff.
• No free Internet access.

“Located just right off the metro near the Marble Arch so it is very convenient to get anywhere in the city. Staff are extremely friendly with excellent service. However, not many free amenities are included in the price such as Internet or breakfast.”

Mar 26, 2008 by Lefant from Rockville, MD
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[6]

• Room was quiet.
• Not customer oriented.

“I don't think the doorman should have to go find someone to work the front desk. When I am checking in after 4 pm I expect there to be a room available and not have to wait 30 minutes. I don't like having to tell staff repeatedly I don't want to wait in the cafe where they can forget about me. I don't want to listen to staff discussing their problems with their job while I am waiting. I don't like having an opinion survey placed on my pillow every night. I like to get wakeup calls I ask for. Never found a hair dryer but had a wooden box with a shoe bag on my bed every night.”

Mar 6, 2008 by Alan from New Rochelle, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room, pool, location and staff.
• No sauna or steam room, need more light in room.

“I was very pleased with the hotel. The staff was great. I loved the personal wake-up calls. Great location, nice pool, great large flat panel TV. Near great restaurants. There isn't anything that was disappointing worth mentioning. I wish they had a sauna. For my travel and business needs, this was perfect. I hope come back frequently.”

Mar 5, 2008 by Jeff from Oakland, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[9]

• Staff worked to solve problem.
• Hotel did not have non-smoking room initially.

“It's a Marriott upgraded to 5-star status. Clean and nice, but still a Marriott. I'd say 4 stars. Hotel said one was not available but did find one in the end.”

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Amenities at Marriott London Park Lane, London

24 Hour Room Service AM/FM Alarm Clock Air Conditioned Babysitting/Child Services Barber Shop Barber/Beauty Shop Bath Tub Business Center City Center Coffee Maker in Room Concierge Desk Connecting Rooms Cordless Phone Cribs Available Currency Exchange Drugstore Elevators Exercise Gym Express Check In Express Checkout Fitness Center or Spa Florist Free Newspaper Golf Guest Laundromat Hairdryers Available Handicapped Rooms/Facilities Horseback Riding

Ice Machine In Room Movies Indoor Pool Iron Lounge Maid Service Meeting/Banquet Facilities Mini Bar Phone with data port Phone with speaker Pool Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box Secretarial Service Shower TV TV Remote Control Telephone Television with Cable Temperature Control Tennis Turndown Service Wake-up Service

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