The Westin Riverwalk

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User Reviews for The Westin Riverwalk, San Antonio

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Aug 13, 2010 by John from League City, TX
Overall Rating: 7

• Proximity to Riverwalk and downtown.
• Common / public space is small. Valet parking very expensive.

“Clean, well-maintained hotel, with fresh fragrant air handling. Restaurant reportedly very good, though we did not have a chance to utilize it. Hotel seems to be family friendly with a number of young couples and young children sighted. Though we did not use the pool, we did not encounter any ill behavior.”

Jul 26, 2010 by Gene from Maysville, NC
Overall Rating: 3

• Building and rooms were very nice.
• Staff was pathetic. 45 minutes to check in.

“ This is a beautiful hotel on the river walk in San Antonio TX. Unfortunately, the staff was useless. It took more than 45 minutes to check in on the first day. Hallways frequently had food trays on floor for more than 24 hours. Ordered a twin double room, got a single king, did not get a roll-away bed until 10:30 pm after being told it would be sent to the room at 5:00 pm. Requested access to a small meeting room at 7:30 am, at 4:30 pm found that they had forgotten my request, but would let me have an office suite, of course this was 30 minutes before our scheduled meeting. I would not recommend this hotel to anyone. ”

Jul 23, 2010 by Lonnie from Longview, TX
Overall Rating: 10

• Everything was very nice.
• They could have more front desk personnel working during big conventions. Valet parking was a little expensive.

“The hotel was very nice. Hotel personnel were friendly and helpful. Being located on the river walk, made access to restaurants very easy.”

Jul 16, 2010 by James from Granbury, TX
Overall Rating: 10

• The staff.
• Pool was in repair.

“Great hotel! I would stay there again! Great Staff!”

Jun 4, 2010 by Susan from Austin, TX
Overall Rating: 5

• Beautiful decor.
• Service.

“The front desk was not staffed properly for the holiday weekend when we stayed. For a 4-star hotel, I'd expect attention to detail. Also, I was surprised our beds were not turned down in the evening.”

May 20, 2010 by Becky from Oklahoma City, OK
Overall Rating: 9

• Very clean; staff was quick to respond to any issues we had.
• Needed another restaurant, mediocre mattress and pillows in our room, expensive parking.

“Beautiful hotel right on the River walk. The staff was very helpful and friendly, especially the bellmen and the valet services. The room was very spacious, clean and the complimentary toiletries were very nice, as was the big LCD TV.”

May 6, 2010 by Bridgette from Victoria,TX
Overall Rating: 7

• The rooms were great.
• Noise. Couldn't sleep.

“All in all it was good. But for a Westin Property I didn't expect to have to deal with the massive partying that was going on till 4 am. Couldn't sleep and had a very long trip home the next day. Felt like I was staying at a Holiday Inn or something more along those lines.”

Apr 12, 2010 by Cindy from Oceanside,CA
Overall Rating: 8

• Convenient, comfortable, courteous.
• Tub did not drain well.

“Good Location, clean and comfortable, friendly and helpful, Within walking distance of Riverwalk restaurants and shops. Located on a quieter section of the Riverwalk which was really nice.”

Apr 3, 2010 by Kate from Raleigh,NC
Overall Rating: 9

• Perfect location for spending time downtown.
• Too crowded and under staffed.

“Excellent location but lacked parking for the hotel. Easy and relatively cheap ($15) for overnight parking across the street. If you plan on leaving the car and not going in and out all day, best to use the parking deck and not the $30 charged by the hotel for valet. Very crowded during check in and check out no matter what time of day - they clearly need more staff downstairs to assist guests. Wait to check in was approximately 45 minutes. Overall, I would certainly stay at this hotel again based on the convenience of its location and the comfort level of the room.”

Mar 11, 2010 by Tom from Friendswood,TX
Overall Rating: 10

• Everything. The people were great. I ask to up grade my room and the hotel gave me a water view for free. Great hotel, perfect staff, and great location.

“The hotel Westin on the Riverwalk was great. The staff was over the top helpful and more than kind. Loved everything about this hotel and staff. My wife and I will try to stay at the Westin at all cost every time.”

Feb 13, 2010 by Paul from Austin,TX
Overall Rating: 8

• Very comfortable bed, nice furnishings, and helpful staff.
• Dividing door between our room and the adjacent room allow too much sound transfer.

“Hotel was very elegant and friendly.”

0 of 1 people found this review helpful.

Feb 5, 2010 by Sam from Georgetown,ME
Overall Rating: 4

• Leaving it.
• Poor value.

“Not a good value for the money. There are many other hotels on the Riverwalk, and many more with a shuttle to all over city.”

1 of 2 people found this review helpful.

Jan 3, 2010 by Terry from Greenville,KY
Overall Rating: 9

• Great location to Riverwalk.
• No free broadband internet! Way to high for price.

“This hotel is very nice. Closely located (easy walking distance) to the Riverwalk. Valet packing in and out as many times as needed no extra charge. The staff was great and facility was very clean.”

Dec 3, 2009 by Jane from Keller,TX
Overall Rating: 9

• It was very nice and the help was wonderful.

“It is a very nice hotel. The people who work there are very nice and helpful. They also support the environment with their Go Green program.”

Dec 1, 2009 by Laura from Jacksonville,FL
Overall Rating: 9

“The entire experience was excellent. The only problem we encountered was on the day after Thanksgiving. No one at the hotel told us that the valet parking spots would be rented out to the public for the Riverwalk parade. Our car was finally parked at 0430 the next morning, and we were the very last car allowed to drop off our car.”

Nov 27, 2009 by Pam from Arlington,TX
Overall Rating: 10

• Friendly and respectful staff.
• We couldn't get fresh washcloths one night.

“GREAT hotel. Everyone treated you like you were special. I would stay there over & over!”

Nov 25, 2009 by Judy from Allen,TX
Overall Rating: 9

“The hotel was beautifully decorated and the room was definitely luxurious. The staff was extremely helpful and the checkin was the quickest I have ever experienced. The balcony afforded no privacy as the balconies below were over sized and you could see and hear the people on the floor below when they were outside on their balcony.”

Nov 24, 2009 by Anneke from Austin,TX
Overall Rating: 8

• Beautiful lobby and great amenities.
• Room service food was mediocre, getting my car from valet took almost ½ hour when I left.

“The hotel is gorgeous and the staff was friendly and helpful. The food was mediocre and not worth the cost especially for room service. My room was large, very comfortable and had a small deck overlooking the River Walk the view was not very pretty as it looked across to a parking garage and office building, but the room itself was great.”

Nov 19, 2009 by Carolyn from Houston,TX
Overall Rating: 9

• Location of the hotel, comfort of beds, and cleanliness of room.
• Service in bar - ordered appetizers but after 30 minutes, had to cancel order.

“Hotel is in a great location on the River Walk. The staff was friendly. The rooms were clean and very comfortable.”

Aug 12, 2009 by marco from houston
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[5]

• Good common areas, Great merienda.
• Poorly trained staff, expensive valet, expensive business center.

“I can't recommend this hotel. The staff in unfriendly and the service is mediocre. You are paying hotel prices and getting motel service. The staff is unapologetic when they make mistakes, and they are all constantly chatting with each other putting the client second. Never would I go back there again. Try Contessa next door, for good service. Try the Menger hotel brunch, best meal you'll have in San Antonio.”

1 of 1 people found this review helpful.

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Amenities at The Westin Riverwalk, San Antonio

24 Hour Front Desk Babysitting/Child Services Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Television with Cable VIP Rooms/Services

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